Thursday, June 1, 2017

DPU Makes Adjustments to Streetlight Performance Metrics

Several factors are contributing to a longer response time from the Streetlighting Division of the City
of Richmond Department of Public Utilities (DPU). Customers can expect the following response times when calling to report streetlight outages:
  • 15 days: Initial response, assessment and evaluation
  • 16–30 days: Repair of general outage repair time for issues that do not involve infrastructure
  • 90–180 days: Repair of outages that involve infrastructure issues
“DPU’s streetlighting department is working to manage expectations until we are able to augment the above-mentioned factors. We expect this to be a temporary situation,” said DPU Director Robert Steidel.

The reporting mechanism for streetlight outages is the same. Streetlight outages may be called in directly to DPU’s City Streetlight division at (804) 646-8555, into DPU’s Customer Care Center at (804) 646-7000, or 3-1-1 for Richmond city residents. Information about streetlight outages may also be placed in RVAOne by visiting and clicking on the RVAOne logo on the top right side of the page.

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