- 15 days: Initial response, assessment and evaluation
- 16–30 days: Repair of general outage repair time for issues that do not involve infrastructure
- 90–180 days: Repair of outages that involve infrastructure issues
The reporting mechanism for streetlight outages is the same. Streetlight outages may be called in directly to DPU’s City Streetlight division at (804) 646-8555, into DPU’s Customer Care Center at (804) 646-7000, or 3-1-1 for Richmond city residents. Information about streetlight outages may also be placed in RVAOne by visiting richmondgov.com and clicking on the RVAOne logo on the top right side of the page.