Thursday, July 13, 2017

New Telephone Number for Utilities Services


                For Every Utility Fix, Call 646-4646

“Thank you for calling Richmond Gas Works and the Department of Public Utilities.” That’s the  greeting for (804) 646-4646, DPU’s new customer care utilities service number. For natural gas customers in the city of Richmond, Henrico, Chesterfield and Hanover counties whose utility service is provided by the City of Richmond Department of Public Utilities, the new number (804) 646-4646 replaces (804) 646-7000 and 311 for all UTILITY RELATED calls. This includes Natural Gas, Water, Sewer, Stormwater and Electric Streetlighting.  So, for EVERY utility fix, call (804) 646-4646.
 Customers familiar with the (804) 646-7000 or 3-1-1 number may still call those numbers for issues related to other city departments such as Animal Care and Control, Department of Public Works, Finance, Planning Development and Review, Social Services, and other non-utility related City of Richmond departments.
 
DPU’s Natural Gas utility has also changed its name to “Richmond Gas Works.” Natural Gas calls related to this name change are also handled under the city’s utilities service number (804) 646-4646.   

Customers, in addition to calling the new number (804) 646-4646, may also email questions and concerns to dpucustserv@richmondgov.com.  Gas leak calls, and other emergency utility calls will all be handled at (804) 646-4646. 

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