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Wednesday, January 12, 2022
Thursday, February 25, 2021
Assistance With Utility Bills
MetroCare Heat Program
If approved, you are provided a one-time assistance up to $500 per heating season. To apply, contact CAPUP at 804-788-0050.
MetroCare Water Program
Applications are accepted year-round to provide financial assistance toward water and wastewater charges. If approved, you could receive up to $500 in assistance once every 12 months. To apply, contact CAPUP at 804-788-0500.
Fuel Assistance and Crisis Assistance
Offers heating financial assistance. To apply, contact the Department of Social Services for Richmond city residents at 804-646-7046, for Henrico County residents at 804-501-4001, or Chesterfield County residents at 804-748-1100.
ENERGYSHARE
Offers heating and cooling assistance for Richmond city residents through CAPUP at 804-788-0050, Henrico County residents through Senior Connections at 804-343-3000, and Chesterfield County residents at 804-748-1100.
MetroCare Water Conservation Program
This program can assist with making your water usage more efficient by replacing showerheads and toilets at no cost to you. If you own your home and reside in the city of Richmond, contact Project Homes for more information and applications at 804-410-1501.
Do You Have Flood Insurance?
The City of Richmond Department of Public Utilities is joining the statewide effort to inform citizens about flood risks and flood insurance.
Flooding is a common and costly natural hazard. Anywhere it rains, it can flood. Just one inch of water in a home can cause up to $25,000 in damages, according to the Federal Emergency Management Agency.
One of the most important steps Richmonders can take to be prepared is to obtain flood insurance. Flood insurance, whether it is through the National Flood Insurance Program (NFIP) or a private carrier, allows individuals, businesses, and communities to quickly and sufficiently recover after a flood. Most homeowners and renters insurance policies do not cover damage caused by floods.
The City of Richmond participates in the NFIP, which means all citizens are eligible for flood insurance, even if they don’t live in a high-risk flood zone.
Flood insurance policies take a minimum of 30 days to go into effect so it is vital to protect assets and purchase coverage well in advance of a disaster, flood event, and the hurricane season. Contact an insurance agent and visit FloodSmart.gov for further details on flood insurance.
Flooding is a common and costly natural hazard. Anywhere it rains, it can flood. Just one inch of water in a home can cause up to $25,000 in damages, according to the Federal Emergency Management Agency.
One of the most important steps Richmonders can take to be prepared is to obtain flood insurance. Flood insurance, whether it is through the National Flood Insurance Program (NFIP) or a private carrier, allows individuals, businesses, and communities to quickly and sufficiently recover after a flood. Most homeowners and renters insurance policies do not cover damage caused by floods.
The City of Richmond participates in the NFIP, which means all citizens are eligible for flood insurance, even if they don’t live in a high-risk flood zone.
Flood insurance policies take a minimum of 30 days to go into effect so it is vital to protect assets and purchase coverage well in advance of a disaster, flood event, and the hurricane season. Contact an insurance agent and visit FloodSmart.gov for further details on flood insurance.
Tuesday, November 10, 2020
Natural Gas Safety - Leak Recognition and Response
Gas leaks can be detected through sight, sound or smell. Leave immediately and call our crews for help. Your safety is our number one priority.
YouTube Link: https://youtu.be/JsSi3hzfAGM
Wednesday, October 28, 2020
Department of Public Utilities Recognized by National Association of Clean Water Agencies for Continued Operational Excellence
The National Association of Clean Water Agencies (NACWA) presented the City of Richmond Department of Public Utilities with a NACWA Peak Performance Award in 2020. This annual award is presented to honorees who have achieved excellence in operational performance and permit compliance.
Adam Krantz, chief executive officer of NACWA, congratulated this year’s honorees, noting:
“Our public utility members are the backbone of the communities they serve, providing safe, reliable access to clean water services day-in and day-out. The Peak Performance Award ceremony is our chance to shine a national spotlight on those outstanding clean water utilities that have demonstrated operational excellence with no more than five permit violations in a calendar year, and, for our Gold and Platinum Award winners, zero violations.
"These utilities represent the top performers in the whole country and go above and beyond in their mission to protect public health and the environment. This year has seen unprecedented challenges in the wake of the pandemic, and the Peak Performance Award winners have more than risen to the occasion.”
Adam Krantz, chief executive officer of NACWA, congratulated this year’s honorees, noting:
“Our public utility members are the backbone of the communities they serve, providing safe, reliable access to clean water services day-in and day-out. The Peak Performance Award ceremony is our chance to shine a national spotlight on those outstanding clean water utilities that have demonstrated operational excellence with no more than five permit violations in a calendar year, and, for our Gold and Platinum Award winners, zero violations.
"These utilities represent the top performers in the whole country and go above and beyond in their mission to protect public health and the environment. This year has seen unprecedented challenges in the wake of the pandemic, and the Peak Performance Award winners have more than risen to the occasion.”
Wednesday, October 21, 2020
Tuesday, October 20, 2020
The Gas Pipelines from the Meter to Your House Are Your Responsibility
As a safety measure, the Federal Office of Pipeline Safety (Federal Regulation 49 CFR 192.16) requires Richmond Gas Works as a natural gas operator to notify its customers of the need to maintain their underground or buried natural gas piping.
Any and all gas piping downstream (on the structure/house side) of the gas meter belongs to the customer, who is responsible for the maintenance and operation of this portion of the natural gas line.
Richmond Gas Works does not own this portion of the natural gas line; therefore, we do not routinely maintain or locate these private gas lines. Licensed commercial plumbers and heating contractors may be contacted for assistance in locating, inspecting, repairing, and maintaining these private gas lines. This underground gas piping should be:
• Periodically inspected for leaks
• Periodically inspected for corrosion if the piping is metallic
• Repaired if any unsafe condition is discovered, or the flow of gas should be shut off
Also, please remember that these privately-owned gas lines should be marked by your contractor or plumber before any digging or excavation is done in the area. If the work will be close to the underground gas line, we suggest that the digging is done carefully and by hand. If you have any questions or comments regarding this, please call (804) 646-4646.
Como una medida de seguridad, la Oficina Federal de Seguridad de Tubería (Reg. Fed 49 FCR 192.16) requiere Richmond Gas Works, como operador de gas, notifique a sus clientes la necesidad de examiner o dar mantenimiento a sus tuberías subterráneas o enterradas.
Todas las tuberías de gas que salen del contador (en el lado de la casa o estructura) son propiedad del cliente, quien es responsable del mantenimiento y operación de esta porción de la línea del gas natural.
Richmond Gas Works no es propietario de esta porción de la línea del gas natural; por lo tanto no hace ni mantenimiento periódico ni localización de estas líneas de gas privadas. Para ello pueden contactar plomeros comerciales con licencia y contratistas para calefacción que puedan hacer a localización, la inspección, la reparación o el mantenimiento de estas líneas de gas privadas. Las tuberías subterráneas deben ser rutinariamente:
• Inspeccionadas periódicamente por si hay salideros
• Inspeccionadas periódicamente por si hay corrosión cuando la tubería es metálica
• Reparadas si se descubre cualquier condición peligrosa, o el flujo de gas debe ser cortado.
También, por favor recuerde que estas líneas privadas de gas deben ser marcadas o señalizadas por su contratista o plomero antes de hacer cualquier excavación en el área. Si el trabajo se va a hacer cerca de las tuberías subterráneas, sugerimos que se haga la excavación a mano y con mucho cuidado. Si usted tiene preguntas o comentarios con realción a este AVISO, por favor llámenos al (804) 646-4646.
Any and all gas piping downstream (on the structure/house side) of the gas meter belongs to the customer, who is responsible for the maintenance and operation of this portion of the natural gas line.
Richmond Gas Works does not own this portion of the natural gas line; therefore, we do not routinely maintain or locate these private gas lines. Licensed commercial plumbers and heating contractors may be contacted for assistance in locating, inspecting, repairing, and maintaining these private gas lines. This underground gas piping should be:
• Periodically inspected for leaks
• Periodically inspected for corrosion if the piping is metallic
• Repaired if any unsafe condition is discovered, or the flow of gas should be shut off
Also, please remember that these privately-owned gas lines should be marked by your contractor or plumber before any digging or excavation is done in the area. If the work will be close to the underground gas line, we suggest that the digging is done carefully and by hand. If you have any questions or comments regarding this, please call (804) 646-4646.
Como una medida de seguridad, la Oficina Federal de Seguridad de Tubería (Reg. Fed 49 FCR 192.16) requiere Richmond Gas Works, como operador de gas, notifique a sus clientes la necesidad de examiner o dar mantenimiento a sus tuberías subterráneas o enterradas.
Todas las tuberías de gas que salen del contador (en el lado de la casa o estructura) son propiedad del cliente, quien es responsable del mantenimiento y operación de esta porción de la línea del gas natural.
Richmond Gas Works no es propietario de esta porción de la línea del gas natural; por lo tanto no hace ni mantenimiento periódico ni localización de estas líneas de gas privadas. Para ello pueden contactar plomeros comerciales con licencia y contratistas para calefacción que puedan hacer a localización, la inspección, la reparación o el mantenimiento de estas líneas de gas privadas. Las tuberías subterráneas deben ser rutinariamente:
• Inspeccionadas periódicamente por si hay salideros
• Inspeccionadas periódicamente por si hay corrosión cuando la tubería es metálica
• Reparadas si se descubre cualquier condición peligrosa, o el flujo de gas debe ser cortado.
También, por favor recuerde que estas líneas privadas de gas deben ser marcadas o señalizadas por su contratista o plomero antes de hacer cualquier excavación en el área. Si el trabajo se va a hacer cerca de las tuberías subterráneas, sugerimos que se haga la excavación a mano y con mucho cuidado. Si usted tiene preguntas o comentarios con realción a este AVISO, por favor llámenos al (804) 646-4646.
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