Wednesday, October 19, 2016

MetroCare Water Assistance Program

If you are having trouble paying your water utility bill, you might be eligible to receive financial assistance toward arrears up to $500. The MetroCare Water Assistance Program offers a discount to customers who meet qualifying criteria. Whether you have delinquent water bills, are at risk of being disconnected, or struggle with paying on time, you are encouraged to apply. The program is available for Richmond Public Utilities customers.

To be eligible, you must meet the following:

  • The water account is in your name
  • You reside at the address provided on the utility bill
  • You have not received assistance during the current program year (July to June)
  • Your water bill balance has not been charged off to collections
  • Your total gross household income is at or below 225 percent of the federal poverty level

How to apply

If you meet the requirements above, contact your nearest intake agency to schedule an appointment. Complete a Water Assistance Program Application and take it along with the following required documentation to your appointment.
  • Valid proof of identification
  • Social Security card
  • Most recent DPU water utility bill
  • Verification of income or unemployment for all adults in the household
  • Rental or mortgage agreement with proof of payment
  • Documentation to support size of household
Intake agencies are:
  • Capital Area Partnership Uplifting People (CAPUP), 1021 Oliver Hill Way, 788-0050
  • The Salvation Army, 2 W. Grace Street, 225-7470
  • Richmond Department of Social Services (for existing clients only) at 900 E. Marshall St., 4100 Hull Street Road, or the East District Initiative.
Customers receiving assistance are subject to all provisions of applicable city ordinances. If you need more information, contact one of the partnering intake agencies.

Citizens Academy Visits the Water Treatment Plant

Chemistry Lab

Richmond's water supply comes from the James River

Tuesday, October 18, 2016

Customer Photos!

Customer Brooke Ullman loves her gas stove, especially when the power goes out like it did in the Bellevue neighborhood for four days in May 2016. "I was still able to make my morning coffee and grilled cheese lunches."

Customer Jackie Deane uses gas for cooking, hot water, and heat, and also uses the "can the grease" lid  given away by DPU last year. "After cooking, I can the grease, place the can in the freezer, then put it out on trash day! Of course, I save the top to reuse again and again! It's so easy!"

DPU Wins National Gold Award for Exceptional Water Utility Performance

City of Richmond Department of Public Utilities (DPU) was one of 20 public drinking water
AMWA President Scott Potter and DPU Director Bob Steidel
systems recognized by the Association of Metropolitan Water Agencies (AMWA) for its utility management.

DPU received AMWA’s Gold Award for Exceptional Water Utility Performance, Oct. 17.

“These awards spotlight the impressive advances and substantial achievements of public drinking water utilities that are leading the nation in their efforts toward sustainability through innovative management practices, executive leadership and employee engagement,” said AMWA President Scott Potter. "Communities count on their drinking water systems for reliable and adequate supplies of clean, safe water, and those served by AMWA’s 2016 award winners can take pride in their outstanding accomplishments.”

AMWA’s Gold Awards recognize outstanding achievement in implementing the nationally recognized Attributes of Effective Utility Management, which include product quality, customer satisfaction, employee and leadership development, operational optimization, financial viability, infrastructure stability, operational resiliency, community sustainability, water resource adequacy, and stakeholder understanding and support. These Attributes were developed by a blue ribbon committee of water industry executives at the request of the U.S. EPA, AMWA, and other water organizations.

DPU is one of the largest water producers in Virginia, operating a modern water treatment plant that can treat up to 132 gallons of water a day from the James River. Its treatment plant and distribution system consists of approximately 987 miles of mains, nine pumping stations, one reservoir, and 10 ground and/or elevated water storage tanks providing water to approximately 63,000 customers in the City.

DPU also has wholesale contracts to the surrounding counties, resulting in a facility that provides water for approximately 500,000 people in the greater Richmond region. In addition to supplying water to customers, the water utility provides water for fire protection throughout the City and maintains fire hydrant water valves and water mains as well as provides routine and emergency services.

Tuesday, October 11, 2016

Citizens Academy Tour of the Wastewater Plant

Tour begins.

Ultraviolet lights

The ultraviolet lights are actually green.

Computer monitoring of all systems.

Now that the wastewater has been cleaned, is it ready to return to the river?

Looks clear!