Thursday, June 23, 2016

Is That Really a Utility Worker at Your Door?

How do you know if the person knocking on your door is really from the Department of Public Utilities?

You may have heard a recent news story about two men knocking on a door at 4 in the morning, claiming they were utility workers investigating a gas leak, but actually they were burglars. They wore neon safety work vests.

But Department of Public Utilities employees only wear work vests or shirts that have the city logo clearly marked on it, usually on the breast pocket and on the back. There would be a vehicle parked outside as well with the city logo on the door. Most city work trucks are white.

City employees also carry identification badges and will introduce themselves by name before saying anything else. If they don't, you can ask to see their city ID first.


An unmarked safety vest alone is no proof that the person at your door is actually a utility worker. And in the event of a gas leak, there would be fire department personnel on the scene as well, and the gas can be turned off at the street, so you do not have to let them in if you have any doubts. Utility workers would not insist on coming inside your home, and if some emergency requires them to do so, city police would also be on hand. Most visits from utility workers are made by appointment, so you know when to expect them.



Vehicle styles may differ, but utility trucks are predominately white and have the city logo on the doors

Shirts may come in a variety of styles and colors, but the Utilities logo is always on the front.

All city employees carry a city photo ID, which should be displayed on their person. If it is not, ask to see it.

Logos are also on the back of some shirts.

Many utility employees will be wearing hard hats with the logo on it.

Even the neon safety vests have the logo on them.

Trae Wynne models a utility worker's typical appearance when making customer calls.

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