Friday, February 27, 2015

Customer Photos!

Don Talley of Chesterfield cozies up to his natural gas logs for the coldest winter he can remember.

Thursday, February 19, 2015

Cold Weather Policy for Service Disconnection

Gas service will not be disconnected when the daily temperature is equal to or less than 32 degrees from Dec. 1-March 31 if
  • The below freezing forecasted temperature is for a 24-hour period
  • It occurs on a Friday or any time during the following weekend
  • The customer has a Life Support coded account which indicates elderly, senior care, dialysis or medical
If payment is not received, service will be disconnected on the next business day that the temperature is predicted to be above 32 degrees for the next 24 hours, or during the weekend.

Unless the service is for a daycare center, nursing home, church or bulk metered multi-dwelling where occupants reside, temperature will not prevent disconnection of these services. 

Confirmed theft of service situations will be disconnected regardless of weather conditions.

Customer Photos!

Mary Baldecchi's basset hound, Vinny, helps Danny Baldecchi fold the laundry from their natural gas clothes dryer.

Wednesday, February 18, 2015

Removing Old Style Streetlights on W. Grace

Beginning Feb. 23, the Street lighting utility of the city of Richmond Department of Public Utilities (DPU) will be removing four shoebox-style streetlights (pictured above) located on the 1100 block of W. Grace Street between Ryland and Lombardy. Existing ornamental fan lighting poles will operate normally providing adequate lighting for that area. 

A light pole on the 2700 block of W. Grace was damaged during the storm.

Wednesday, February 11, 2015

2014 Water Quality Report

The 2014 Consumer Confidence Report, also know as the water quality report, is now available online.

To have a copy mailed to you, call 646-5224 during regular business hours, or email with your address.

Cute Overload!

Tiller and Kirby, dogs of Kenny and Becky Lucas, enjoy their natural gas fire place logs!

Tuesday, February 3, 2015

Customer Photos!

Here's our entries for our spring Utility Talk.

Sheri Collins' natural gas fire logs in Glen Allen

Tyler, 6, and Hannah, 4, enjoying their parents' natural gas fire pit. Submitted by Matt and Lisa Stnons.

Pete Woody using a natural gas stove to whip up some boiling water!