Thursday, July 13, 2017

New Telephone Number for Utilities Services

                For Every Utility Fix, Call 646-4646

“Thank you for calling Richmond Gas Works and the Department of Public Utilities.” That’s the  greeting for (804) 646-4646, DPU’s new customer care utilities service number. For natural gas customers in the city of Richmond, Henrico, Chesterfield and Hanover counties whose utility service is provided by the City of Richmond Department of Public Utilities, the new number (804) 646-4646 replaces (804) 646-7000 and 311 for all UTILITY RELATED calls. This includes Natural Gas, Water, Sewer, Stormwater and Electric Streetlighting.  So, for EVERY utility fix, call (804) 646-4646.
 Customers familiar with the (804) 646-7000 or 3-1-1 number may still call those numbers for issues related to other city departments such as Animal Care and Control, Department of Public Works, Finance, Planning Development and Review, Social Services, and other non-utility related City of Richmond departments.
DPU’s Natural Gas utility has also changed its name to “Richmond Gas Works.” Natural Gas calls related to this name change are also handled under the city’s utilities service number (804) 646-4646.   

Customers, in addition to calling the new number (804) 646-4646, may also email questions and concerns to  Gas leak calls, and other emergency utility calls will all be handled at (804) 646-4646. 

DPU and Fire Hydrant Maintenance

Recently CBS 6 and WRVA AM-1140  aired a story concerning fire hydrants and the City of Richmond Department of Public Utilities maintenance and repair of them. What each story failed to mention was that the availability of fire hydrants in the areas of the reported fires that were featured were not a factor in fire suppression. This was confirmed by the Richmond Fire Department in both cases and stated publicly at a public meeting to discuss the matter.

DPU maintains close to 6,500 fire hydrants throughout our service area, and if a fire hydrant is out of service we want to know about it.  At the time of both stories, less than 1 percent of those fire hydrants were out of service. When customers call to report a fire hydrant that is out of service, be sure to get a reference number so that if the hydrant is not repaired within a reasonable time frame, you can call back and receive the status right away.   

DPU is in the process of implementing an automated fire hydrant inspection program that will make tracking and inspection easier.  Under this new system, once fully implemented, every fire hydrant will be inspected at a rate of once per year. 

DPU is always working hard to improve and streamline our systems in order to provide the best possible service to all of the customers we serve.

Wednesday, July 5, 2017

East Franklin Sewer Replacement Project

E. Franklin Street between 17th and 19th and 18th St. between E. Main and E. Grace will be closed from July 6-14, weather permitting, during the day for sewer replacement.

E. Franklin between 18th and 19th streets will continue to be closed during the day through Aug. 25.